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Problem Statement
Patients and salon customers often spend hours waiting in physical queues.
This leads to wasted time, frustration, overcrowding, and even safety issues (especially in hospitals).
Current appointment systems are either manual (paper slips) or complicated apps that many small clinics/salons don’t use.
Idea / Solution
A simple token + SMS/WhatsApp alert system that:
Assigns a digital token when a patient/customer registers.
Sends an SMS/WhatsApp notification about estimated waiting time.
Alerts them again when their turn is approaching.
Allows remote check-in to reduce physical crowding.
Purpose & Justification
For Customers: Saves waiting time, reduces stress, improves experience.
For Businesses (Doctors/Salons): Less chaos at reception, higher efficiency, happier customers → better reputation.
For Society: Reduces overcrowding in public spaces (especially useful in hospitals post-COVID).
MVP (Minimum Viable Product)
Phase 1 (No App Needed):
Use Google Form/Sheet to log customers.
Send notifications via WhatsApp Business API / SMS gateway.
Phase 2:
Build a lightweight mobile/web app for token generation, queue tracking, and notifications.
Display “Now Serving Token X” on a simple TV screen or LED display in clinic/salon.
Expected Outcomes
Reduced waiting time (up to 60% less idle time).
Better customer satisfaction → repeat visits, word of mouth.
Operational efficiency → staff spend less time managing queues manually.
Scalability → can be extended to banks, canteens, government offices.
Revenue Model
B2B Subscription: Clinics/salons pay a small monthly fee (₹500–₹1500) to use the system.
Hardware Integration: Charge for token display screens if needed.
Freemium Model: Free basic version with ads, premium ad-free subscription.
Growth Potential
Expand to hospitals, gyms, banks, food courts, service centers.
Add features like feedback collection, payment integration, appointment booking.
Partner with healthcare software providers & salon chains.
Suggested Visuals for Presentation
Problem Illustration: Crowded clinic waiting room, frustrated patients.
Solution Flow Diagram:
Customer → Takes token → Gets SMS → Comes only when called.
Prototype UI: Simple mobile screen with “Your token = #12, Estimated Time = 25 mins.”
Outcome Graph: Comparison of average waiting times (Before vs After system).
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