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FixIt Campus – Fast and Organized Maintenance

FixIt Campus – Fast and Organized Maintenance

It is something that every student at some point has encountered: a broken bulb in the corridor, a tap leaking in the hostel, or a projector not functioning during the class. These issues are generally reported slowly as emails go ignored, WhatsApp messages aren't read, and, in many cases, the same complaint must be made repeatedly. This time wasted for both students and facilities personnel leads to issues not being addressed as quickly as they could be.

FixIt Campus is an easy-to-use app that allows maintenance reporting to be a fast process. Students can submit requests by uploading a photo and the exact location of the problem. The system automatically labels the urgency of each one, with higher-priority problems receiving immediate attention. These requests are then delivered directly to the facilities team. Students can follow the progress of their request in real-time, monitoring its status much like a food delivery order. 

Solving the problem - 

  • Students no longer waste time chasing repairs: FixIt Campus gives them a direct way to report issues and track progress. 
  • Facilities staff get clarity instead of confusion: Requests are prioritised automatically, reducing duplicate complaints and helping them resolve the issues more efficiently. 
  • Administrators gain valuable insights: Data from FixIt highlights recurring problem areas, enabling smarter planning and better resource allocation. 

How It Works - 

  1. Submit Request: Students take a photo, select the exact location, and describe the issue. 
  2. Auto-Priority Tagging: The system assigns urgency based on the number of requests on the same issue. 
  3. Real-Time Tracking: Students can see the progress of their request and an estimated time of when the problem will be fixed. 
  4. Analytics Dashboard: Facilities staff and administrators view hotspots, recurring issues, and performance metrics.

Who Benefits? 

  • Students: Faster fixes and repairs based on urgency.
  • Facilities staff: Clearer priorities, less confusion and no repeated reports. 
  • Administration: Data-driven insights to identify problem areas, which result in better infrastructure.

 

Votes: 25
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Comments

  • This is an amazing concept, I love the way it just neatly solves a problem that every student deals with! Let me share a thought to enhance it even more as a collaboration: what if kids could also check out the local problems that have already been reported? They would not have to write a new report for the same broken light; instead, they could simply "upvote" the existing one. It is a very easy method for them to give their opinion, and at the same time, it would be a great indication to the facilities team of the problems that are causing inconvenience to the most people! Congratulations on your great work.
  • An analytics dashboard concept for admin would be a very strong long-term selling point. It offers the opportunity to plan budgets and resources based on data-driven insights. To make this feature even more attractive, you might want to add a feature that measures the average time it takes to resolve different categories of problems (for instance, electrical, plumbing, and IT). Besides helping administrators pinpoint the maintenance workflow bottlenecks, this data would also serve as a foil to demonstrate progress and efficiency gains after the app's implementation.
  • It's great that you have built an excellent problem reporting system, but how about notifying people about major outages? Maybe you want to add a feature that lets the facilities department send messages via the app. For example, if the Internet is not working in a particular building or there is a water pipe repair, they can publish a notice that is visible to all students in that area. In this way, they would be managing students' expectations in advance, cutting down on the repeat reports of the same issue, and making the app the go-to place for all the communication with the campus facilities.
  • You've done an excellent job of articulating the value proposition for each user group. The benefit for facilities staff—getting clear, geotagged, and photo-documented requests—is a huge selling point. A potential challenge could be the initial setup and mapping of all the locations on campus. A feature that allows the first student reporting an issue in a "new" location to drop a pin and name it (subject to admin approval) could crowdsource this initial setup, making the onboarding process for the university much faster and easier.
  • This is a very strong and well-thought-out solution to a common frustration in campus life. The "real-time tracking" feature is a particularly smart addition, as it manages student expectations and reduces the need for follow-up inquiries. To enhance the data's value for administrators, you might consider adding an option for students to rate the quality of the completed repair. This feedback loop could provide valuable performance metrics for the facilities department and help identify areas needing improvement in their service quality.
  • This is a very powerful and useful idea. Having students report issues directly regarding pictures is a good way to rapidly provide exact details to the concerned parties. A clear data privacy statement will be important since the site will handle pictures and individual locations, such as dorms. To ensure the integrity of the system, it would also be prudent to explore methods for combating potential abuse, such as unfounded or prank reports.
  • Excellent idea that bridges a big communication gap between students and facilities. Transparent request tracking is one ground-breaking feature. While there are numerous advantages to real-time tracking, it's important to manage students' expectations regarding delayed repairs. It would be beneficial to include specific status updates, like "Awaiting Part Delivery" or "Scheduled for Tuesday," to let students know and prevent them from becoming even more irritated with the new system.
  • This is a great and very well-defined idea, very well capturing a universal student problem. The value for students, staff, and administrators is very clear. The biggest challenge is going to be the smooth adoption through the facilities department. It will need to be demonstrated to them that this platform, by actively reducing their workload through organising requests and eliminating duplicates, works in their favour, rather than just another system added to their workload.
  • This is a desperately needed tool for any contemporary campus, and the efficiency benefits are not to be doubted. The premise is basic but elegant. That being said, its success will also depend heavily on broad use by the student population. One potential obstacle is ensuring everyone becomes aware that this is the sole official channel. Having a solid campus-wide rollout campaign in place will be key to making it the go-to reporting system from the beginning.
  • Great idea that brings much needed transparency to campus maintenance for everyone. However, the adoption by staff is important to present this as a tool that actually saves them time by auto-prioritising and cutting down on their daily confusion.
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